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At LILA MOLLY, we believe great style should come with thoughtful service. Whether you have questions about an order, need help choosing the right size, or want to learn more about our collections, we're here to make your shopping experience easier and more enjoyable. We look forward to hearing from you!
Our customer support team is happy to assist with your questions and concerns.
📧 Email: info@lilamolly.com
⏱️ Response Time: Within 24–48 business hours
For order-related inquiries, please include your order number so we can assist you more efficiently.
Our team can help you with a variety of questions, including:
Order Status & Tracking: Check the progress of your order and shipment.
Shipping Information: Learn about shipping methods, fees, and delivery updates.
Returns & Refunds: Get guidance on return eligibility and refund procedures.
Product Details: Ask about dress styles, fabrics, colors, and availability.
Size & Fit Assistance: Get help finding a size that suits you.
Payment Support: Receive assistance with payment-related questions.
Website Assistance: Let us know if you experience any difficulties while shopping.
LILA MOLLY
📍 Business Address:
2401 Hanover Ave NW, Roanoke, VA 24017, United States
Important Notice: This address is for business correspondence only. It is not a return warehouse or an authorized return address. Please contact our customer support team before sending any returned merchandise to receive the correct return instructions.
We aim to provide helpful and timely support during our regular business hours.
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: Closed
Email Response Time: Within 24–48 business hours
Messages received outside business hours will be reviewed on the next available business day.
To help us understand your inquiry and respond more efficiently, please include the following details when applicable:
Your full name
Your order number
The email address used at checkout
A clear description of your question or concern
Photos of the product or package, if your inquiry involves a damaged or incorrect item
Providing these details helps us review your request and offer more useful assistance.
Every order is an opportunity for us to bring a little more confidence and joy to your day. Your trust means so much to us, and we want you to feel supported at every step of your shopping journey. Thank you for being part of LILA MOLLY — we're always happy to help.
✨ LILA MOLLY — Your Style, Your Story, Your Moment.
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